Riese & Müller recall the Packster 70 and order immediate riding stop
Safety first: Riese & Müller has discovered a problem with the function of the cable steering of the Packster 70 (to the test) cargo bike and is forced to recall all delivered models. In order to ensure the safety of all customers, the Packster 70 may no longer be ridden. At the same time, both production and delivery are stopped and the cargo bike is taken out of the product portfolio for the time being. The Packster 60 and 80 models are not affected by the recall.
All customers registered with Riese & Müller who are affected by the recall should soon receive an information package on how to proceed. Customers who have not yet registered can do so here or contact Riese & Müller by e-mail at recall@r-m.de, stating their frame number, address and telephone number. In a statement, Managing Director Markus Riese asks all customers for their understanding:
“We are aware that for many of our customers, the Packster 70 is their everyday mobility and a substitute for a car, which will now be discontinued overnight. We regret this measure all the more. However, we ask for your understanding that as a responsible company we have to act in this way.“
We welcome the sense of responsibility, the transparent error culture and the step on the part of Riese & Müller to carry out this safety-relevant recall. Even if it means a considerable additional effort for all involved, there can be no compromise when it comes to safety.
You can find more information at r-m.de
Words: Rudolf Fischer Photos: Valentin Rühl
About the Author
Rudolf Fischer
In his previous life Rudolf was a dab hand at promoting innovation, putting his brain behind big-ticket patent assessments that easily ran into six-or-seven-plus figures. These days, the self-confessed data nerd’s role as editor at DOWNTOWN and E-MOUNTAINBIKE is no less exciting. Given his specialism in connectivity, Rudolf’s often placed on the front line of future mobility conversations, but he’s also big into testing new bikes–both on the daily as a committed commuter and intensively for our group tests. The business economist graduate is as versatile as a Swiss penknife, and that’s no hyperbole. Away from two wheels, his background in parkour means he’s a master of front, side and backflips, plus he speaks German, English, French, Russian and a touch of Esperanto. Japanese remains woefully unmastered, despite his best home-learning attempts. Good to know: Rudolf’s sharp tongue has made him a figure of fear in the office, where he’s got a reputation for flexing a dry wittiness à la Ricky Gervais... interestingly, he's usually the one laughing hardest.
